Frequently asked questions

  • SIZING
  • SHIPPING
  • RETURNS
  • CARE
  • GIFT CARDS & PAYMENT
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SIZING
  • How does sizing run?

    • Tieks run pretty true to size, so if you're a full size, that's also your Tieks size! For more info on sizing, check out our Size Chart.
  • What size should I order if I’m a half size?

    • Many women who wear half sizes can comfortably size up or down. If you wear a half size, we typically recommend sizing down, unless you have a wide foot or sometimes size up. Keep in mind, if they're not the perfect fit, we have a great exchange and return policy for Tieks in their original condition! For more info on sizing, check out our Size Chart.
  • Do Tieks work for wide or narrow feet?

    • We’ve received terrific feedback from women with feet of all shapes and sizes. Our flexible design allows Tieks to stretch and mold to your feet, and comfortably fit a variety of widths. If you decide to try a pair and they're not the perfect fit, we have a really great exchange and return policy for Tieks in their original condition!
  • Do Tieks have arch support?

    • Tieks don't have built-in arch support, but they are designed with a unique shape and padding for comfort and durability. If you prefer additional support, Tieks can accomodate many types of orthotic inserts.
SHIPPING
  • How much is shipping?

    • We are proud to offer free USPS Priority Mail shipping for all U.S. orders. Expedited shipping is also available from FedEx depending on your destination.
  • When will my Tieks arrive?

    • Orders placed before 2 p.m. PT ship same day. Our complimentary USPS Priority Mail service should deliver them to you anywhere in the U.S. in about 2-4 days. If you need a guaranteed delivery date, additional shipping options via FedEx are available at checkout.
  • Can I send my Tieks as a gift?

    • Of course! Custom gift messages can also be added at checkout. No size? No address? No problem! Check out our E-Gift option! 
  • Can I ship Tieks outside the U.S.?

    • We are able to ship to most countries! You can view shipping options and costs at checkout before any payment info is entered.
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    • Note: The rates displayed are for shipping charges only and do not include any customs, duties, or taxes required by the destination country.
  • How can I track my order?

    • We'll send you a shipment confirmation and tracking number as soon as your Tieks ship out. You can also log in to your account here to check the status of an order. Keep in mind, USPS and FedEx can sometimes take up to 24 hours to update initial tracking information.
RETURNS
  • How does your exchange and return policy work?

    • Returns and exchanges are easy. As long as your Tieks are in original condition, there is no time limit on an exchange or return, and we’ll even cover the shipping both ways in the U.S.!
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    • For exchanges, if you're the original purchaser, we'll ship your new pair(s) along with a prepaid return label to send back whatever you decide not to keep. Plus, we don't charge your credit card so long as we receive the pair(s) and accessories back. To return Tieks, we'll email you a prepaid return label for you to send your pair and accessories back for a refund. You can get started with your return or exchange here, or feel free to contact us with any questions at [email protected] 
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    • If you are outside of the U.S. or have any other questions, feel free to contact us at [email protected] 
  • How do I return from outside the U.S?

    • We are unable to cover international shipping charges. If you are outside of the U.S. and would like to request a return or exchange, please email us at [email protected]
  • How long do exchanges take?

    • Exchanges ship with USPS Priority Mail to reach you quickly, often within a few days. If you'd like to request a guaranteed delivery date for your exchange pair, give us a call or email us at [email protected] and we will help upgrade your shipping for an additional fee.
  • How long does it take to get a refund?

    • Once your Tieks are received and processed by our team, a credit will be issued to the original form of payment. That process typically takes a couple days, but can vary depending on your credit card.
  • Can I exchange Tieks I’ve received as a gift?

    • Yes! If you would like to exchange a pair of Tieks you received as a gift, you can create an account and begin a gift exchange request here.
  • Are gift cards refundable?

    • Gift cards are generally not refundable.
CARE
  • How often can I fold/unfold my Tieks?

    • As often as you’d like! Tieks are designed to be durable and flexible. Don’t be afraid to fold and unfold them.
  • How do I care for my Tieks?

    • Most styles can be cleaned by using a small amount of mild soap and water on a soft cloth and gently rubbing the surface. Keep in mind, cleaning options and treatments vary depending on your leather finish. For more info on caring for your pair, email [email protected] 
  • Will I need to break in my Tieks?

    • For most ladies, Tieks are comfortable right out of the box. If you’re unsure about fit, try them on at home and feel free to call us or email [email protected]
  • Are Tieks waterproof?

    • Tieks are designed to be durable, so getting them a little wet usually isn’t an issue. Like all leather products, if you expect to expose them to significant moisture, you might consider a little extra protection (e.g. water repellent creams or sprays). Since each Tieks style is a little different, if you have questions feel free to email us at [email protected]
GIFT CARDS & PAYMENT
  • Where can I buy a Tieks Gift Card?

    • Tieks Gift Cards can be purchased here. Our beautifully packaged traditional gift card can be shipped to you or directly to your recipient’s door. Our fun e-gift cards arrive instantly by email and are perfect for last minute gifts. 
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    • You choose the amount, they choose the style. Giving the perfect gift has never been easier!
  • Where can I check my Tieks Gift Card balance?

    • To check the balance on a Tieks Gift Card, simply click here and enter your Gift Card Code.
  • Can I combine gift cards?

    • Gift cards purchased from our site can usually be combined. If you have questions about a Tieks Gift Card you’ve received, feel free to email us at [email protected] 
  • Are gift cards refundable?

    • Unlike other purchases, Gift Cards are generally not refundable.
  • Which forms of payment do you accept?

    • We accept American Express, Visa, MasterCard, Discover, and Tieks Gift Cards.
  • Can I place my order using multiple credit cards?

    • Our system only accepts one form of payment.
  • Is it safe to use my credit card on your site?

    • We take your privacy and security very seriously! We use advanced encryption technology to protect all personal information entered on our site, and do not store credit card numbers on our server.
  • Tell me more about E-Gifting?

    • What is E-Gift a pair?

    • Can the E-Gift recipient select their size & color?

    • What if the recipient chooses a style that is more/less expensive than the one E-Gifted to them?

    • Can E-Gifted pairs be exchanged?

    • Can E-Gifted pairs be returned?

    • Can I use a gift card to purchase an E-Gift pair?

    • What if the E-Gift pair I send sells out?